Our mystery shoppers will visit clients’ stores for evaluating staff performance at front line. Each store visit may or may not include purchase step depending on clients’ purposes on mystery shopping programs. Our shoppers will complete comprehensive audits by site visits and filling up detailed evaluation forms with their practical and valuable comments for our clients.
If your products are sold at distribution channels, you may consider to conduct a mystery shopping program for checking “Price” or “Discount Offer” which your distributors offers to their customers. Our mystery shopping program can help you on this and report to you once we know any difference on pricing from shops.
Our mystery shoppers can go to everywhere including hotels, cinemas, pubs, and tourist attraction etc. We also have been experiencing on mystery shopping at restaurants & food courts.
Our professional cooperate trainers as mystery shoppers visit your stores for getting insight. After all mystery visits done, our trainers will prepare professional reports for you with facts, insight and suggestions to realize your business’s current situation and how to get improvement under planning.
Our mystery shoppers can attend business seminar, conferences, and meetings and sit in on B2B presentations. Our professional shoppers can also make enquiries and purchase.
Our mystery shoppers can order goods for delivery at their home through telephone or internet and report to our clients when those goods arrive. They also check the delivery in details to ensure the order should be correct and all goods should be in good condition and clean enough. Of course, services provided by couriers or staffs will be recorded for evaluation.
Our mystery shoppers will be on trains, planes, ships, or even observing at train station lobbies and platforms to audit staff performance. Our shoppers can also work as travelers to tell you about their travel experience.
We offer telephone mystery auditing to help our customers determine the level of telephone service that is currently being offered. The approach is the same as that of an onsite audit to the stores. We first determine what our clients` expectations are for the associates answering the phone, and then look for opportunities to help them improve those expectations by creating an audit form to capture the actual customer experience.
These audits are performed at your competitors` locations to provide you with information such as pricing, service and performance levels of your competition.
When an incentive is offered for meeting several basic objectives, a Mystery Shopping program can be a powerful tool for motivating sales and service people. The criteria for getting an award should be based on meeting several basic customer service or sales objectives. When an employee meets these service or sales objectives, our field representatives will identify themselves and present an on-the-spot award.
Service standard can be recorded! Many companies prefer recording a “Service Standard Video” as a visual aid for training new staffs. We provide such service for our clients. A good and qualified training video can reduce your time on training and administrative works.